Return & Refund Policy

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1. Our Commitment

At Thogreonuz, we are dedicated to delivering high-quality web development services that meet your expectations. We work closely with our clients throughout each project to ensure satisfaction.

2. Service-Based Nature

As a web development service provider, our offerings are custom-created specifically for each client. Unlike physical products, web development services cannot be "returned" in the traditional sense. However, we have policies in place to ensure fair treatment for all parties.

3. Project Cancellation

If you need to cancel a project, the following terms apply:

3.1 Before Work Begins

If you cancel before any work has commenced, you may be entitled to a full refund of your deposit, minus any administrative fees outlined in your service agreement.

3.2 During Active Development

If you cancel while work is in progress, we will invoice for work completed to date. Any unused portion of your deposit may be refunded, less the value of completed work and any third-party costs incurred.

4. Revision Policy

Our web development packages include revision rounds as specified in your project agreement. We will work with you to make changes until you are satisfied with the result within the agreed scope.

5. Quality Guarantee

We stand behind the quality of our work. If you identify issues or bugs within 30 days of project completion that were present at delivery, we will address them at no additional cost.

6. Dispute Resolution

If you are unsatisfied with any aspect of our services, please contact us immediately. We are committed to finding a fair resolution through open communication. We will:

• Review your concerns promptly and thoroughly
• Discuss potential solutions with you
• Work together to reach a mutually acceptable outcome

7. Exclusions

Refunds are generally not provided for:

• Changes in business direction or project requirements after approval
• Third-party services purchased on your behalf (domains, hosting, licenses)
• Completed and approved work
• Delays caused by client-side factors

8. Refund Processing

Approved refunds will be processed within 5-10 business days using the same payment method used for the original transaction. Processing times may vary depending on your payment provider.

9. How to Request a Refund

To request a refund or discuss project cancellation, please contact us at:

Thogreonuz
52 Terry Came Drive, Cambridge 3434, New Zealand
Email: help@thogreonuz.world
Phone: +64 27 437 9929

Please include your project details and reason for the request. We will respond within 2 business days.

10. Consumer Rights

Under New Zealand's Consumer Guarantees Act, you have rights regarding services that do not meet acceptable quality standards. This policy does not limit your statutory rights as a consumer in New Zealand.